Faqs

BookEinstein is a children’s educational library comprising of a book library and educational theme based boxes called Edubox. Our Book library provides a unique reading experience to our users as our collection not only includes the top international children’s books but also those books which are not easily available in India or are very expensive to purchase. Along with this, we also have a huge collection of children’s favorite authors and series. We are not only a home-delivery reading library but we also guide parent on how to read and what to read to their children. BookEinstein has a wide collection of international children's publications with primary focus on UK authors. Our Eduboxes are theme based boxes specially designed for 2.5 to 6 years olds. Every box focuses around the different cognitive and non-cognitive skills of a child. Each box contains a book, toy, activity sheets, 3d craft and flash cards. The activity sheets and the 3D craft are complimentary from us and can be kept with you.
Our Collection includes5000+ books including Children’s favorite series/authors/titles and books which are not easily available in India or are very expensive to buy. We have top series like Peppa Pig, Dr. Seus, Beatrix Potter, Harry Potter, Animal Ark, Rainbow Magic, Goosebumps, Roald Dahls, Julia Donaldson, Eric Carl, Eric hill and many many more. We provide books that are suitable for kids under all age group, right from birth up till an age of 15
We are not only a home-delivery reading library but we also guide parents on suitable books for children according to their reading proficiency and suggest what they should be reading themselves and what to their children. You don't have to go to a library or a bookstore to get the hard copy of the book you want to read. Just become a member of BookEinstein, select the desried books from our online catalogue and we deliver the book to your doorstep. Our mission is to cultivate the habit of reading, by making it affordable, hassle free and an enjoyable experience.
BookEinstein working hours are from 9 am to 6 pm. We do not work on Sundays and National Holidays but our website is available for your access 24x7.
As a BookEinstein member you have access to a wide range of collection where you can select everything from Children’s favorite series/authors/titles in various categories. Apart from this, BookEinstein offers the following advantages to our members: (a). Delivery and collection of books from your doorstep, free of cost. (b). Flexible and a large number of rental plans, to suit your requirement. (c). No Pirated copies, we include only Original books in our library.
All our books are original releases, so you don't have to deal with unsteady prints and no more investing money for purchasing the books. We guide parents on what their children should read and what children read through the reading tree. We have a collection of handpicked, sorted, imported books which are difficult to find otherwise. Our Books are ideal for preschooler and toddler – as our Eduboxes provide a detailed learning plan for your young ones. Our website is convenient to use with easy orders and free home delivery.
Wish-list is a list where you can maintain books that you would like to order in future.
When you want to order single/multiple books at the same time, add to cart will keep all those books in checkout list so you can place an order for all the books with one single order.
We have divided our readers into different categories depending on the reading proficiency of the child. Beginner, intermediate and avid readers.
Refer a friend is a feature in which you can refer BookEinstein.com to your friends, by filling up a form. An e-mail would be sent to them, requesting them to join us. We give discounts on successful referrals. Please go to refer-a-friend to know more.
The coupon code will help you avail discount on subscription to BookEinstein.com.
Customers with a general idea of what they want can use our browse category pages to sift through hundreds of titles to find exactly the right book. Our Book library provides a unique reading experience to our users as our collection not only includes the top international children’s book but also those books which are not easily available in India or are very expensive to purchase.
Reading tree helps parents sort our collection according to child’s age, type of reader the child is and category and if the child is reading himself or the parent want to read the book to the child. We help and guide you to choose the right book for your child. No matter what age he or she is.
Eduboxes are theme based boxes designed for children where each box focuses on different skill set of the child through fun activities and toys. Every box includes a book, toy, activity and creative sheets. Please refer to video for details. (to give link) Eduboxes are theme-based educational boxes which are created with the help of educators to focus on the child’s various cognitive and non-cognitive skills. These packages have been designed by keeping the child’s age and developmental milestones in mind. These theme-based boxes are delivered every week at your doorstep. These boxes include a book, a toy and couple of varied activity sheets based around a particular theme. Mums can choose the themes they want to work on from our exhaustive list. Once they login to their account, we also help them maintain a record on the different skills worked on and the others available.
Its Simple! You just need to subscribe by choosing a plan from our various subscription plans – Beginner, Enjoy Reading, Avid and Mixed Bags plan depending upon your reading requirements.
BookEinstein offers the following subscription plans – Beginner, Enjoy Reading, Avid and Mixed Bags: 1. Beginner Plan: This plan allows you to borrow and read 3 Books for a period of two weeks. You get a free trial with this plan. 2. Enjoy Reading Plan: This plan allows you to borrow and read 2 Books for a period of one week. You get a free trial with this plan. 3. Avid Plan: This plan allows you to borrow and read 3 Books for a period of one week. 4. Mixed Bags Plan: This plan allows you to borrow and read 5 Books for a period of one week.
To Join BookEinstein one has to pay a one-time registration fees of Rs. 500/- and a refundable deposit of Rs. 500/- and the plan charges is in accordance to the plans that you choose. You can choose from our various subscription plans – Beginner, Enjoy Reading, Avid and Mixed Bags plan depending upon your reading requirements. In case you do not finish the book in two weeks and want to still read you need to renew the plan so as to keep the book with yourself. 1. Beginner Plan: This plan allows you to borrow and read 3 Books for a period of two weeks. You get a free trial with this plan. 2. Enjoy Reading Plan: This plan allows you to borrow and read 2 Books for a period of one week. You get a free trial with this plan. 3. Avid Plan: This plan allows you to borrow and read 3 Books for a period of one week. 4. Mixed Bags Plan: This plan allows you to borrow and read 5 Books for a period of one week. 7. How can I pay for my membership? You can use Credit card, Debit card, net banking or cash on delivery to pay for your membership.
You cannot hold two accounts with the same email id and same mobile number, you need to subscribe by using another legitimate email Id.
Yes you can view all the books which are taken in My Cart.
You will receive your books on a fix day of next week which your account will show while registering.
Yes, you can upgrade your membership anytime but not downgrade.
You can upgrade your membership anytime by selecting an “Upgrade Plan” option and choosing the plan as per your requirement.
Click the link ‘forgot password?' enter your Email ID. Your password will be mailed to you.
You can call customer care in-case you forget your login id.
Once subscribed for a membership, you cannot cancel the membership. However we have trial packs that you can subscribe for before going for any advance package.
We do not give pro-rata refunds of paid membership fees, but we will send you your refundable deposit of Rs. 500 back, after deducting the charges for loss and damage of books, if any.
Yes you can – all you need to do is mail us at contact@bookeinstein.com and we will call you back and get your account processed.
You’ll be assigned a system generated date based on your geographic location. The details will be given in My Account section where the Start date will show the date of delivery. You will get same number of books that you subscribed for.
We have weekly plans which has 2 Books/Week, 3 Books/Week and 2 Books/alternate Week, and 3 Books/alternate Week.
We have various subscription plans which will suit your interest. Have a look on Pricing Plans to know more about them.
We currently deliver only in south, central and west Mumbai. Please enter your pincode in the login section to check deliverable areas.
You will receive your books on a fix day of coming week. The deliveries will be allotted as per your pin code, the details of which will be shown into your account.
You can call our Customer Care at +91-22-40050304 and our customer care executive will help you out with the issue.
If you found some books to be missing from the order, address the issue with us by calling us on +91-+91-22-40050304 or by mailing us at contact@bookeinstein.com as soon as possible.
No, we provide Free Pickup and delivery.
You will receive your books on a fix day of next week. The deliveries will be allotted as per your pin code, the details of which will be shown into your account.
You will be notified about your book delivery. In case of your unavailability, you can call up our customer care and reschedule the delivery.
The maximum number of books delivered is as per your plan.
The maximum number of deliveries is as per your plan.
You have to return all earlier the books in order to get the next set of books.
If you find that the books sent to you are not in good condition, then we request you to not accept the delivery, and register the issue with us by calling us on +91-22-40050304 or by mailing us at contact@bookeinstein.com. We will address the issue as soon as possible, and meanwhile, we would send you the next set of books.
Your Pickup will be scheduled as per your subscription plan. Incase if you want to request a pickup you can call our customer care and we will schedule it as per your request.
No, you have to go through any of the above listed methods.
You can call our Customer Care at +91-22-40050304 and we will send the correct book as soon as possible.
We try to give you the books as per your priority, but if the same is in circulation then you get the next available book.
We only have one mode of delivery wherein the books will be delivered at your doorsteps.
The books will be delivered to you on the date allotted to you at a convenient time.
Yes, the book will be delivered on the scheduled date. If you are not at home, we will call you.
You can choose to make your account offline if on vacation but you have to return the books before going on your vacation. We allow you the option of making the account offline in the following ways: 3 month – 1 week 6 month plan – 2 week 12 month plan – 4 weeks
We will collect the old books from you, while delivering your new books.
Please write to us in the feedback section, we will work our best to try and get that book.
You need to return the book when you get your order. Send it with the same delivery person. He will not give the books until you have returned the previous ones.
No, there's no need. Since you have already scheduled a pick-up, our system tracks the progress of your return until the actual receipt.
Once you have received your previous set you can order your next set of book by logging in your account and going to My Cart and ‘Placing Order’. We also give you an option to shortlist your books through adding it to My Wishlist for future deliveries.
No, we don’t recommend that but if you know that you’re not at home on the particular day, please call office at 022-40050304.
When we process the books you have returned, we will send you an email confirming receipt, and we will remove them from your account. Please allow at least two working days for us to receive the books you have returned and your account will show the books in history.
Books will be sent in the order of your cart, depending upon the availability. If your first choice of book is not available, the next available book in your cart will be sent to you.
You must have added very few books in your cart or not clicked on Place Order or you must have chosen only those books that are in peak demand and hence not confirmed delievry.
Firstly, you need to verify your address details on our website. Sign In, and check My Account, and review your delivery address to ensure that the information is correct. If you have verified your shipping address, you could report this problem by calling our Customer Care.
Please allow sufficient time for the books to reach you. If sufficient time has elapsed and you are sure you haven't received it, please send an email to contact@bookeinstein.com or call our Customer Care at +91-22-40050304
You can call our Customer Care at +91-22-40050304 and we will send the correct book as soon as possible.
If the book you received is damaged, please send it back to us, and to report the problem call us at our customer care no +91-22-40050304. After we've processed the return, you could add the book to your queue again.
You can send an email to contact@bookeinstein.com or call our Customer Care at +91-22-40050304.
If you lose or damage a book, we will charge you the MRP of the book. If not available in India, we will then convert the US $ into rupees and charge you for it. You can also replace the book with the same book (with same ISBN no.) if you don’t want to pay the penalty.
You can keep the books with you as per your subscription plans.
You can either use Credit card, Debit card, net banking or cash on delivery to pay for your membership.
Yes you can opt for Cash on Delivery option while placing an order.
Please call us on customer care at +91-22-40050304 or write to us on contact@bookeinstein.com
Yes. It is safe to use all payment options on BookEinstein. We use the most popular CC Avenue payment gateway which will keep your data safe and secure.